Anyone in the UK looking to buy or sell pre-loved clothing, occasion wear, modest wear, accessories, or designer pieces.

Yes. The Luxe Almari currently supports UK buyers and sellers only.

No. The Luxe Almari is a peer-to-peer marketplace. We only transfer funds after an item has sold.

How can I sell my items?

You have two options:

Direct Listing (15% commission)

You create your own listing on The Luxe Almari.

You:

Upload clear photos

Add sizing, condition, and price

Post the item to the buyer when sold

We take 15% commission from the final sale price. You keep 85%.

Concierge Service (30% commission)

Perfect if you want a hands-off experience.

We:

Collect or receive your item

Photograph and list it professionally

Promote it on our channels

Handle buyer communication

Package and ship once sold

You keep 70% after our 30% commission.

There is no upfront fee for Concierge — commission is only charged after a confirmed sale.

Create a Luxe Almari account

Click “Add Product” / “List an Item”

Upload high-quality photos (preferably worn or on a mannequin)

Add details: size, condition, original RRP, measurements, fit info

Choose your price and publish

You can edit, pause, or delete your listing anytime.

You can list most pre-loved fashion items, including:

Occasion wear

Bridal, partywear, and modest wear

Designer and non-designer clothing

Bags, accessories, and shoes (good condition only)

Items must be clean, accurately described, and in sellable condition.

Yes — you can list as many items as you like.

All items must be:

Clean

Accurate to the listing

Free from undisclosed damage

Ready to wear

Be honest about any flaws - transparency protects both buyer and seller. 

Our premium selling service for clients who prefer The Luxe Almari to do everything.

We handle:

✔ Collection or drop-off of your items
✔ Photography & professional listing
✔ Promotion across Luxe Almari channels
✔ Communication with buyers
✔ Packaging & fulfilment
✔ Transfer of earnings after the sale

Commission: 30%

How do I apply for Concierge?

Send us a message on Instagram or email us. We will request:

Photos or descriptions

Item condition

Size and measurements

Original RRP

Your payout details

Once accepted, we will arrange collection/drop-off.

How long do you keep my item?

Items are listed for an initial 6-week period, then reviewed. You may request your item back anytime if it hasn’t sold.

Send us a message on Instagram or email us. We will request:

Photos or descriptions

Item condition

Size and measurements

Original RRP

Your payout details

Once accepted, we will arrange collection/drop-off.

Do items need to be cleaned before listing or sending?

Yes. All items must be cleaned before selling. New items with tags do not require cleaning.

We may recommend:

New or clearer photos

Adjusting your description

Lowering the price

For Concierge items, you can retrieve them any time after the review period.

Buyers pay through The Luxe Almari checkout. Funds are held securely until the buyer receives the item. Once delivery is confirmed, your payout is automatically released to your bank account via Shopify Payments or Stripe (depending on your setup).

The buyer pays for tracked delivery. As the seller, you must ship using a tracked service (Royal Mail recommended).

Luxe Almari Returns & Refund Policy

Change of Mind Returns

We do not accept returns or refunds for change of mind.

In line with UK consumer law, customers have a 14-day cooling-off period for online purchases. However, where applicable, Luxe Almari reserves the right to offer an exchange, resale assistance, or store credit instead of a refund for change-of-mind returns, particularly for curated, imported, or embellished items.

Any request must be submitted within 14 days of receiving your order. Items must be returned within 14 days of approval.

Return Postage

Return postage is the responsibility of the customer unless the item is confirmed to be:

• Faulty
• Significantly damaged on arrival
• Incorrect
• Not as described

Non-Returnable Items

We are unable to accept returns on:

• Customised or made-to-order items
• Earrings, jewellery, or accessories once opened or worn
• Items returned without prior written approval
• Items returned outside the approved timeframe
• Items damaged after delivery

Faulty or Not as Described Items

We take quality seriously and each piece is carefully checked before dispatch.

An item will only be considered faulty if there is a significant manufacturing or structural defect that materially affects the wearability or function of the item.

Please note:

• Minor irregularities, loose threads, bead variation, or slight embroidery inconsistencies are not considered faults.
• Due to the handmade and intricate nature of Indian embroidery, embellishments, beadwork, and stitching variations may naturally occur.
• Minor bead displacement, loose threads, or small embellishment irregularities can occur during production, finishing, or packaging and are considered part of the artisanal nature of these garments.

If you believe your item is significantly faulty, you must email us within 48 hours of receiving your order with clear photos and a description of the issue.

Approved faulty items must be returned within 5 days for a refund or replacement.

Wrong Item Received

If you receive an incorrect item, please contact us within 48 hours of delivery with photos and order details. We will arrange a replacement or refund where appropriate.

Lost or Undelivered Orders

If your order has not arrived, we will investigate with the courier. Refunds or replacements will be issued if the parcel is confirmed lost.

Free Re-Listing Service

If you change your mind about a clothing item, you may request a free re-listing service within 72 hours of receiving it.

We will relist the item for sale on your behalf. Once sold:

• You will receive 100% of the final sale proceeds (minus any applicable platform fees if stated at checkout)

This service is not available for jewellery or accessories.

Return Approval Requirement

All returns must be approved in writing before being sent back. Items returned without prior approval will not be accepted or refunded.

How to Request a Return or Issue

Please contact:
info@luxealmari.co.uk

Include:

• Order number
• Clear photos (if relevant)
• Description of the issue

Refund Processing Time

Once a return is approved and received:

• Refunds will be issued to the original payment method
• Bank processing times may take up to 10 business days

Your Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law