FAQs

Anyone in the UK looking to buy or sell pre-loved clothing, occasion wear, modest wear, accessories, or designer pieces.

Yes. The Luxe Almari currently supports UK buyers and sellers only.

No. The Luxe Almari is a peer-to-peer marketplace. We only transfer funds after an item has sold.

How can I sell my items?

You have two options:

Direct Listing (15% commission)

You create your own listing on The Luxe Almari.

You:

Upload clear photos

Add sizing, condition, and price

Post the item to the buyer when sold

We take 15% commission from the final sale price. You keep 85%.

Concierge Service (30% commission)

Perfect if you want a hands-off experience.

We:

Collect or receive your item

Photograph and list it professionally

Promote it on our channels

Handle buyer communication

Package and ship once sold

You keep 70% after our 30% commission.

There is no upfront fee for Concierge — commission is only charged after a confirmed sale.

Create a Luxe Almari account

Click “Add Product” / “List an Item”

Upload high-quality photos (preferably worn or on a mannequin)

Add details: size, condition, original RRP, measurements, fit info

Choose your price and publish

You can edit, pause, or delete your listing anytime.

You can list most pre-loved fashion items, including:

Occasion wear

Bridal, partywear, and modest wear

Designer and non-designer clothing

Bags, accessories, and shoes (good condition only)

Items must be clean, accurately described, and in sellable condition.

Yes — you can list as many items as you like.

All items must be:

Clean

Accurate to the listing

Free from undisclosed damage

Ready to wear

Be honest about any flaws - transparency protects both buyer and seller. 

Our premium selling service for clients who prefer The Luxe Almari to do everything.

We handle:

✔ Collection or drop-off of your items
✔ Photography & professional listing
✔ Promotion across Luxe Almari channels
✔ Communication with buyers
✔ Packaging & fulfilment
✔ Transfer of earnings after the sale

Commission: 30%

How do I apply for Concierge?

Send us a message on Instagram or email us. We will request:

Photos or descriptions

Item condition

Size and measurements

Original RRP

Your payout details

Once accepted, we will arrange collection/drop-off.

How long do you keep my item?

Items are listed for an initial 6-week period, then reviewed. You may request your item back anytime if it hasn’t sold.

Send us a message on Instagram or email us. We will request:

Photos or descriptions

Item condition

Size and measurements

Original RRP

Your payout details

Once accepted, we will arrange collection/drop-off.

Do items need to be cleaned before listing or sending?

Yes. All items must be cleaned before selling. New items with tags do not require cleaning.

We may recommend:

New or clearer photos

Adjusting your description

Lowering the price

For Concierge items, you can retrieve them any time after the review period.

Buyers pay through The Luxe Almari checkout. Funds are held securely until the buyer receives the item. Once delivery is confirmed, your payout is automatically released to your bank account via Shopify Payments or Stripe (depending on your setup).

The buyer pays for tracked delivery. As the seller, you must ship using a tracked service (Royal Mail recommended).

Can I return my item if I change my mind?

Yes — UK law gives you a 14-day cooling-off period for most online purchases.
You must tell us within 14 days of receiving the item, and return it within another 14 days.

Do I have to pay for return postage?

You may need to pay return postage unless the item is faulty, damaged, incorrect or not as described.

Are there any items I can’t return?

Yes. You can’t return:

• Jewellery or accessories that were sealed and have been opened
• Customised or made-to-order items
• Anything returned late or without approval
• Items damaged after they arrived

What if the item is faulty or not as described?

You’re fully protected.
Email us within 48 hours with photos and details.
If approved, you’ll receive instructions to return the item within 5 days for a full refund.

What if I received the wrong item?

Please contact us within 48 hours and we’ll help you return it for a full refund.

What if my order didn’t arrive?

We’ll investigate and refund you if the item cannot be located or delivered.

What is the free re-listing service?

If you changed your mind about clothing, you can ask us (within 72 hours of receiving it) to re-list it for you at no cost.
You receive 100% of the earnings after it sells again.

(Not available for jewellery or accessories.)

How do I request a cancellation or return?

Email: info@luxealmari.co.uk
Include your order number, photos (if relevant), and a description of the issue.

How long does a refund take?

Once the seller receives your return:

• Refunds are processed to your original payment method
• Your bank may take up to 10 business days to show the funds

Do I need approval before returning an item?

Yes — all returns must have written approval.
Items sent back without approval cannot be refunded.