The Luxe Almari – Frequently Asked Questions (FAQ)

If you have questions, we’re here to help.
📧 info@luxealmari.com
📱 Instagram: @luxe.almari

About The Luxe Almari

What is The Luxe Almari?

The Luxe Almari is a UK-based online marketplace for buying and selling pre-loved luxury and high-quality fashion. Sellers can list their own items directly or choose our Concierge Service, where we handle everything for them.

We do not offer rentals.

Is The Luxe Almari UK-based?

Yes. The Luxe Almari currently supports UK buyers and sellers only.

Who can use The Luxe Almari?

Anyone in the UK looking to buy or sell pre-loved clothing, occasionwear, modestwear, accessories, or designer pieces.

Selling on The Luxe Almari

How can I sell my items?

You have two options:

1️⃣ Direct Listing (15% commission)

You create your own listing on Luxe Almari.
You:

Upload clear photos

Add sizing, condition, and price

Post the item to the buyer when sold

We take 15% commission from the final sale price.
You keep 85%.

2️⃣ Concierge Service (25% commission)

Perfect if you want a hands-off experience.

We:

Collect or receive your item

Photograph and list it professionally

Promote it on our channels

Handle buyer communication

Package and ship once sold

You keep 75% after our 25% commission.

There is no upfront fee for Concierge — commission is only charged after a confirmed sale.

What types of items can I list?

You can list most pre-loved fashion items, including:

Occasionwear

Bridal, partywear, and modestwear

Designer and non-designer clothing

Bags, accessories, and shoes (good condition only)

Items must be clean, accurately described, and in sellable condition.

How do I create a direct listing?

Create a Luxe Almari account

Click “Add Product” / “List an Item”

Upload high-quality photos (preferably worn or on a mannequin)

Add details: size, condition, original RRP, measurements, fit info

Choose your price and publish

You can edit, pause, or delete your listing anytime.

Can I list multiple items?

Yes — you can list as many items as you like.

Payments & Postage

How does payment work?

Buyers pay through The Luxe Almari checkout.
Funds are held securely until the buyer receives the item.

Once delivery is confirmed, your payout is automatically released to your bank account via Shopify Payments or Stripe (depending on your setup).

Who pays for postage?

The buyer pays for tracked delivery.

As the seller, you must ship using a tracked service (Royal Mail recommended).

What condition should my item be in?

All items must be:

Clean

Accurate to the listing

Free from undisclosed damage

Ready to wear

Be honest about any flaws — transparency protects both buyer and seller.

Can buyers message me?

Yes. Buyers can contact you through the website to ask about fit, delivery, or details.

Concierge Service

What is the Concierge Service?

Our premium selling service for clients who prefer The Luxe Almari to do everything.

We handle:
✔ Collection or drop-off of your items
✔ Photography & professional listing
✔ Promotion across Luxe Almari channels
✔ Communication with buyers
✔ Packaging & fulfilment
✔ Transfer of earnings after the sale

Commission: 25%

How do I apply for Concierge?

Send us a message on Instagram or email us.
We will request:

Photos or descriptions

Item condition

Size and measurements

Original RRP

Your payout details

Once accepted, we will arrange collection/drop-off.

How long do you keep my item?

Items are listed for an initial 6-week period, then reviewed.
You may request your item back anytime if it hasn’t sold.

Refunds, Returns & Delivery

Do you accept returns?

The Luxe Almari only accepts returns if:

The wrong item was delivered

The item is significantly not as described

The item does not arrive

Buyers must report issues within 48 hours of delivery.

No returns are accepted for:
✘ Change of mind
✘ Fit issues
✘ Minor wear typical of pre-loved items

How does a buyer request a refund?

Buyers must contact us at:
📧 info@luxealmari.com
within 48 hours of receiving the item.

We review:

Photos

Listing details

Messages

Delivery proof

If approved, funds are returned to the buyer and the item must be sent back within 5 days.

Is tracked delivery required?

Yes — tracked delivery is mandatory for all orders.

This ensures:
✔ Proof of postage
✔ Proof of delivery
✔ Protection for both parties

Without valid tracking, disputes cannot be supported.

Cleaning & Preparation

Do items need to be cleaned before listing or sending?

Yes. All items must be cleaned before selling.
New items with tags do not require cleaning.

If My Item Doesn’t Sell

What happens if my item doesn’t sell?

We may recommend:

New or clearer photos

Adjusting your description

Lowering the price

For Concierge items, you can retrieve them any time after the review period.

Do you buy items directly?

No. The Luxe Almari is a peer-to-peer marketplace.
We only transfer funds after an item has sold.