Shipping policy

 

The Luxe Almari is a marketplace where independent sellers ship their pre-loved items directly to you. This policy explains how shipping works, what to expect after placing an order, and what happens in the event of delays or lost parcels.

1. How Shipping Works

Once you place an order:

·         The seller receives your order details

·         They prepare and ship the item to your delivery address

·         You will receive a notification when the seller marks the item as shipped

Most sellers ship within 1–3 working days, unless otherwise stated on the listing.

2. Shipping Methods & Delivery Times

Sellers use standard UK delivery services such as:

·         Royal Mail

·         Evri

·         DPD

Delivery times vary depending on the carrier, but typically take:

·         Standard UK Delivery: 2–5 working days

·         Express Delivery (if offered): 1–2 working days

Shipping methods and costs are shown at checkout before you pay.

3. Shipping Costs

Shipping fees are set by each seller and depend on:

·         The item size/weight

·         The delivery service used

·         Whether express shipping is selected (if available)

You will always see the final shipping cost before completing your order.

4. Tracking Your Order

Many sellers provide tracking details. If tracking is available:

·         You will receive the tracking number via email

·         You can follow the parcel’s progress directly with the carrier

If tracking is not available, delivery will still be made using standard UK services.

5. Delivery Issues

Item delayed?

Please allow a reasonable time for delivery, especially during:

·         Bank holidays

·         Christmas periods

·         Courier strikes

·         Bad weather

If an item is significantly delayed, email us at info@luxealmari.co.uk and we will contact the seller or courier to help resolve the issue.

Item did not arrive?

If your item has not arrived within 10 working days of shipment:

1.    Contact us at info@luxealmari.co.uk

2.    We will investigate with the seller and the courier

3.    If the parcel is confirmed lost, you will receive a full refund, including the original shipping fee

6. Incorrect or Damaged Deliveries

If you receive:

·         The wrong item

·         A damaged item

·         An item that is not as described

Please notify us within 48 hours and include photos.
These cases fall under our Refund & Returns Policy, and you may be entitled to a refund or replacement (if applicable).

7. Customer Responsibility: Delivery Address

Please ensure your delivery address is:

·         Correct

·         Complete

·         Safe to deliver to

We cannot refund packages delivered to an incorrect or incomplete address provided by the customer.

8. International Shipping (If Enabled)

Some sellers may offer international shipping. If so:

·         Delivery times vary depending on the country

·         Customs duties or taxes may apply and are the buyer’s responsibility

·         Tracking may be limited depending on the shipping service

International delivery will always be clearly stated on the listing.

9. Shipping on Returns (Important Legal Information)

If you cancel within the 14-day cooling-off period:

·         You must pay return postage (unless item is faulty/not as described).

·         We will refund the item price and the standard shipping fee you originally paid.

If the item is faulty, wrong, or not as described:

·         The seller will cover return shipping

·         You will receive a full refund including the original shipping cost

(See our Refund Policy for more detail.)

10. Contact Us

For questions or help with an order, contact:

info@luxealmari.co.uk

We are here to support you and ensure a smooth, sustainable shopping experience.